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cmetrix ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

·    Contact details

·    What information we collect, use, and why

·    Lawful bases and data protection rights

·    Where we get personal information from

·    How long we keep information

·    Who we share information with

·    How to complain

Contact details

Telephone

01476 848152

Email

info@cmetrix.co.uk

What information we collect, use, and why

We collect or use the following personal information for research or archiving purposes:

·    Names and contact details

·    Addresses

·    IP addresses

We also collect or use the following information for research or archiving purposes:

·    Political opinions

·    Genetic information

We collect or use the following personal information to comply with legal requirements:

·    Name

·    Contact information

We also collect or use the following information to comply with legal requirements:

·    Political opinions

·    Genetic information

We collect or use the following personal information for dealing with queries, complaints or claims:

·    Names and contact details

·    Address

·    Correspondence

·    Location data

We also collect or use the following information for dealing with queries, complaints or claims:

·    Political opinions

·    Genetic information

We collect or use the following personal information to resident feedback:

·    Names and contact details

We also collect or use the following information to resident feedback:

·    Political opinions

·    Genetic information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·    Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·    Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·    Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·    Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·    Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·    Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·    Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for research or archiving purposes:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  to identify locations relevant to topics discussed

Our lawful bases for collecting or using personal information to comply with legal requirements:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  to identify locations relevant to topics discussed

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  to identify locations relevant to topics discussed

Our lawful bases for collecting or using personal information to resident feedback are:

·    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·    Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  to identify locations relevant to topics discussed

Where we get personal information from

·    Directly from you

·    Publicly available sources

How long we keep information

Users personal details will be stored for 12 months or until relevant survey is completed.

Who we share information with

Others we share personal information with

·    Regulatory authorities

·    Third parties:

o  Local authorities will receive compiled versions of the data but not customer specific information

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

 1st February 2025

Terms and Conditions

Please read the following terms and conditions of use.

1. The access and use of this site and its surveys constitutes the users acceptance of these terms and conditions.

2. While care has been taken in the design and functionality of this site and all reasonable care has been taken to ensure the accuracy of the content cmetrix Ltd except no responsibility for actions taken as a result of submissions within the surveys.

3. While reasonable care has been taken in the preparation of the website to ensure that the information contained within is accurate, all text, images etc. are provided 'AS IS' and without any kind of warranties, either express or implied.

4. We cannot warrant that this website will be uninterrupted or error free, that any errors will be corrected, or that this website is free of viruses or other harmful components. We do not warrant the contents in this website in terms of the correctness, accuracy or otherwise.

5. Any reliance placed on such information is entirely the responsibility of the user.

6.These terms shall be governed by and construed in accordance with English Law.

7.We may at any time revise these Terms and Conditions without notice. It is the responsibility of users to review all the information on the homepag from time to time. These changes will be effective and binding from when they appear on this site.

8. We reserve the right, at our sole discretion, to reject or refuse to post any Content and to remove any Content from the Website, whether or not the Content is expressly prohibited by this Agreement, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

9. Content and Prohibited Activity
The following is a partial list of the kind of content that is illegal or prohibited to post on or through the Website or the Services. We reserve the right to investigate and take action against any User who, in our opinion, violates this provision, including without limitation, removing the offending communication from the Website or the Services, preventing access to the Website and the Services and/or reporting to law enforcement authorities or regulatory bodies. Prohibited content includes, but is not limited to content that, in the opinion of Provider:
9.1 is offensive;
9.2 promotes racism, terrorism, hatred or physical harm of any kind against any group or individual or links to websites that promote the same;
9.3 harasses or advocates harassment of another person;
9.4 exploits people in a sexual or violent manner;
9.5 contains pornography, violence, or offensive subject matter or contains a link to an adult website;
9.6 solicits personal information from anyone under 18;
9.7 provides any telephone numbers, street addresses, last names, email addresses or other contact or identifying details of any private individual;
9.8 provides any telephone numbers, street addresses, email addresses or other contact details of any public figure;
9.9 promotes information that you know or have reason to believe is false or misleading or promotes illegal activities or conduct that is objectionable, abusive, threatening, obscene, defamatory or libellous;
9.10 involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing, instant messaging, "spimming," or "spamming";
9.11 contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);
9.12 furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;


The following is a partial list of the kind of activity that is illegal or prohibited on the Website and through your use of the Services. Provider reserves the right to investigate and take appropriate legal action against anyone who, in the opinion of Provider, violates this provision, including without limitation, reporting such person to law enforcement authorities. Prohibited activity includes, but is not limited to:
9.13 criminal activity or any tortuous act or civil wrong, pornography, incitement to racial hatred, incitement to terrorism, fraud, posting obscene material, drug dealing, harassment, stalking, spamming, spimming, sending of viruses or other harmful files, copyright infringement, trade mark infringement, breach of confidence or theft of trade secrets;
9.14 any automated use of the system, such as using scripts to perform automated operations;
9.15 interfering with, disrupting, or creating an undue burden on the Website or the Services or the networks or services connected to the Website of the Services;
9.16 attempting to impersonate another Member or person;
9.17 using the account, username, or password of another Member at any time or disclosing your password to any third party or permitting any third party to access your account;
9.18 selling or otherwise transferring your profile;
9.19 using any information obtained from the Website or the Services in order to harass, abuse, or harm another person;
9.20 displaying an advertisement on your profile, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the Website of the Services on behalf of that person, such as placing commercial content on your profile, or sending private messages with a commercial purpose;
9.21 using the Website or the Services in a manner inconsistent with any and all applicable laws and regulations;
9.22 modifying, accessing or making available data stored on a computer device which you have accessed through our network, when either the owner of the data, computer or device has taken steps to prevent you from doing this or the owner has expressed a wish that you do not do this;
9.23 making available or uploading files that contain software or other material, data or information not owned or licenced to you or collecting information about others (eg names/addresses) without their prior consent;
9.24 making available, uploading and distributing by any means any material or files that contain any viruses, bugs, corrupt data, "Trojan horses", "worms" or any other harmful software;
9.25 Obtaining or attempting to obtain unauthorised access, through whatever means, to the Website or the Services, other services or computer systems or areas of our or any of our partners' networks which are identified as restricted.