We all know customer contact channels vary. But we must also consider within each channel exists a multitude of ways to collect data. With modern technology the collection methods blur the difference between channels.
We specialise in building the best and most cost effective methods to suit your requirements.
Automated telephone surveys are easily adapted to suit your requirements
- Simple to use
- Non disruptive to call advisor
- Captures both opinion and voice of the customer feedback
- Audio response option
- Multi-language option
There are many varied website feedback methods using side buttons, onscreen prompts and popups. These are tailor designed to fit with your organisations website.
By placing simple code snippets within your web pages you can collect feedback about individual pages or the site as a whole.
This presents invaluable data to keep your website up to date and meeting customer expectations.
Face To Face
Capturing customer opinion within the customer facing areas of your organisation
We use the latest technology in self-service kiosks to allow the customer to express their satisfaction with your services in a discreet manner.
These kiosks can be placed away from the main service area (normally towards the exit) where an eye catching display prompts the customer to leave their feedback.
In addition to kiosks, we can also provide desk mounted touch screens and a range of the latest gadgets.
Channel collection methods
Bulk EMail surveys, SMS text surveys, postal and webchat
We have various methods to collect customer insight from all other channels. These include data extractions from your CRM system or API driven system updates direct from your own solutions.
All surveys are designed with your organisations branding and the questions set by you.
We include a customer profile option with all surveys.
Including system data in your 'big data' systems.
Customer Insight data is crucial to all organistions when creating data sets for pattern, trend and association analysis.
All of your data is fully exportable on a daily basis into your own systems. We will work with you to ensure this data is available and fits into your systems seamlessly.
Your data is safe, secure and available whenever you want it.