THE INSIGHT EXPERTS
Great survey software and a professional feedback management system.
cmetrix allows you to create insight methodology that produces highly reliable customer insight for top level decision making.
If you are looking for professional, affordable systems covering multiple contact channels we are here for you!
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We provide a definitive package for Customer Insight and Satisfaction feedback and monitoring for the Public and Private sector. Our systems have been developed by working directly with the end user ensuring we provide not just a great set of tools but a system which truly delivers what you, the customer, have defined.
National and International customer insight across EMEA and APAC regions.
We believe our systems to be the best. Not just in performance and identifying cost savings but also in value. We have worked hard with our customers to develop systems which are cost effective and yet deliver as good (and we believe better) statistics than the industry leaders.
We collect data from any of six input channels. This data is then collated and displayed in an easy to follow, professional on-line system allowing immediate results and analysis.
All customer feedback can be matched against pre-defined services allowing you to track your feedback by specific area. This information allows you to identify areas for attention leading to both an improvement in the customer service and financial savings.
Your organisation may not suit all six channels, which is why we allow you to choose only those relevant to your organisation.
Whether it is rating the information provided on your website, or getting customer feedback in your Face To Face office, we use the latest technology to gather accurate information.