CUSTOMER INSIGHT SOLUTIONS

Multi-channel Customer Insight systems with online management platform

Service Centres (National and International) . Global linked Service Centres . UK Local Government . Strong reliable insights for evidence based decision making.

UNDERSTANDING YOUR CUSTOMER

The ability to understand your service delivery, from the service to the advisor dealing with the customer, we offer non distruptive data collection methods allowing your team to concentrate on the customer while we collect your feedback.

Mulitiple collection methods for all channels..

Telephone, Web, Email, SMS, Webchat, Face2Face

INSIGHTS FOR QUALITY DECISION MAKING

Customer Insight and Agent Insight data collected via multiple contact channels. All data immediately available via our customised online reporting tool. Data exports direct to your BI systems.

Customised data capture giving insight for quality decision making.

LATEST TECHNOLOGY

Our cmetrix team are highly technical and are always seeking out the latest technology to enhance our products. From the latest touch screen innovations to digital telephony we like to keep one step ahead.

The cmetrix systems are very flexible and have been designed to allow you to customise to suit your requirements. The systems are suitable for organisations of all types and size. The dynamic nature of cmetrix products allows many types of organisation to fulfill their requirements, be it using touch screen technology, web, telephone or face to face. We can develop systems to order.

THE INSIGHT EXPERTS

Great survey software and a professional feedback management system.

cmetrix allows you to create insight methodology that produces highly reliable customer insight for top level decision making.

If you are looking for professional, affordable systems covering multiple contact channels we are here for you!

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We provide a definitive package for Customer Insight and Satisfaction feedback and monitoring for the Public and Private sector. Our systems have been developed by working directly with the end user ensuring we provide not just a great set of tools but a system which truly delivers what you, the customer, have defined.

National and International customer insight across EMEA and APAC regions.

We believe our systems to be the best. Not just in performance and identifying cost savings but also in value. We have worked hard with our customers to develop systems which are cost effective and yet deliver as good (and we believe better) statistics than the industry leaders.

We collect data from any of six input channels. This data is then collated and displayed in an easy to follow, professional on-line system allowing immediate results and analysis.

All customer feedback can be matched against pre-defined services allowing you to track your feedback by specific area. This information allows you to identify areas for attention leading to both an improvement in the customer service and financial savings.

Your organisation may not suit all six channels, which is why we allow you to choose only those relevant to your organisation.

Whether it is rating the information provided on your website, or getting customer feedback in your Face To Face office, we use the latest technology to gather accurate information.